Privacy Policy

Introduction

lumen-cry Limited ("we", "our", or "us") is committed to protecting your privacy and ensuring transparency about how we handle personal information. This Privacy Policy explains what data we collect, why we collect it, how we use it, and your rights regarding your personal information.

We are registered in England and Wales under company number 08742916. Our registered office is located at 42 Riverside Gardens, Norwich, Norfolk, NR1 3QH, United Kingdom.

Information We Collect

Information You Provide

When you contact us or use our services, we may collect:

Your name and contact details (email address, postal address)
Information about your property and garden
Details about your service requirements and preferences
Any other information you choose to share with us

Information Collected Automatically

When you visit our website, we may automatically collect:

Technical information including IP address, browser type, and operating system
Usage data such as pages visited, time spent on pages, and navigation paths
Cookie data as described in our Cookies Policy

How We Use Your Information

We use your personal information for the following purposes:

To respond to your enquiries and provide information about our services
To deliver gardening and landscaping services you have requested
To communicate with you about ongoing projects and appointments
To send you relevant information about our services if you have opted in
To improve our website and services based on usage patterns
To comply with legal obligations and protect our legitimate business interests

Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

Contract Performance: Processing is necessary to fulfil our service agreement with you
Consent: You have given clear permission for specific processing activities
Legitimate Interests: Processing is necessary for our legitimate business operations, provided your rights are not overridden
Legal Obligation: Processing is required to comply with applicable laws

Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

Service Providers: Trusted third parties who assist with business operations (e.g., email hosting, website analytics). These providers are contractually obligated to protect your data
Professional Advisors: Lawyers, accountants, or consultants when necessary for professional advice
Legal Authorities: When required by law or to protect our legal rights

All third parties we work with are required to maintain appropriate security measures and use your data only for specified purposes.

Data Retention

We retain your personal information only as long as necessary for the purposes described in this policy:

Client project data is retained for seven years following project completion for business records and potential warranty claims
Email correspondence is retained for three years
Website analytics data is retained for up to two years
Marketing consent records are retained until you withdraw consent

After these periods, data is securely deleted or anonymised.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

Secure data storage with encryption
Access controls limiting who can view your information
Regular security assessments and updates
Staff training on data protection responsibilities

While we strive to protect your data, no transmission over the internet is completely secure. We cannot guarantee absolute security but remain committed to maintaining best practices.

Your Rights

Under data protection law, you have several rights regarding your personal information:

Right to Access: Request a copy of the personal data we hold about you
Right to Rectification: Ask us to correct inaccurate or incomplete data
Right to Erasure: Request deletion of your data in certain circumstances
Right to Restrict Processing: Ask us to limit how we use your data
Right to Data Portability: Receive your data in a structured, commonly used format
Right to Object: Object to processing based on legitimate interests or for direct marketing
Right to Withdraw Consent: Withdraw previously given consent at any time

To exercise any of these rights, please contact us at [email protected]. We will respond within one month.

Marketing Communications

We will only send you marketing communications if you have opted in to receive them. You can unsubscribe at any time by:

Clicking the unsubscribe link in any marketing email
Contacting us directly at [email protected]

Unsubscribing from marketing does not affect service-related communications necessary for projects you have commissioned.

Cookies and Tracking

Our website uses cookies to enhance functionality and analyse usage. For detailed information about the cookies we use and how to manage them, please see our Cookies Policy.

Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we will update the "Last updated" date at the top of this page. Continued use of our services after changes indicates acceptance of the updated policy.

Contact and Complaints

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

Email: [email protected]
Post: lumen-cry Limited, 42 Riverside Gardens, Norwich, Norfolk, NR1 3QH, United Kingdom

If you believe we have not handled your data appropriately, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Website: lumen-cry.com