Cookies Policy

Last updated: 9 April 2026

What Are Cookies

Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners.

Cookies help us understand how visitors use our website, remember your preferences, and improve your browsing experience. This policy explains what cookies we use, why we use them, and how you can control them.

How We Use Cookies

We use cookies for several purposes:

  • To ensure our website functions properly
  • To remember your cookie preferences
  • To understand how visitors interact with our website
  • To improve website performance and user experience

Types of Cookies We Use

1. Essential Cookies

Purpose: These cookies are necessary for the website to function properly. They enable basic features like page navigation and access to secure areas.

Duration: Session or up to 12 months

Can be disabled: No - the website cannot function without these cookies

cookie_consent

Stores your cookie preferences to remember whether you have accepted or rejected optional cookies.

Duration: 12 months

2. Analytics Cookies

Purpose: These cookies help us understand how visitors use our website by collecting anonymous information about pages visited, time spent on the site, and navigation paths.

Duration: Up to 24 months

Can be disabled: Yes - you can opt out through our cookie banner or settings

_analytics_session

Tracks visitor sessions and page views to help us understand site usage patterns.

Duration: Session

_analytics_id

Assigns a unique identifier to distinguish individual visitors for analytics purposes.

Duration: 24 months

3. Marketing Cookies

Purpose: These cookies track your browsing habits to deliver relevant content and measure the effectiveness of our communications.

Duration: Up to 12 months

Can be disabled: Yes - you can opt out through our cookie banner or settings

_marketing_pref

Records visitor interests to help deliver more relevant content.

Duration: 12 months

Third-Party Cookies

We may use services from trusted third parties that place their own cookies on your device. These organisations have their own privacy policies governing how they use your information.

If you have consented to analytics or marketing cookies, the following third parties may set cookies:

  • Analytics Providers: To help us understand website usage and improve performance
  • Content Delivery Networks: To ensure fast and reliable delivery of website resources

We carefully select third-party services and ensure they maintain appropriate data protection standards.

Managing Your Cookie Preferences

You have several options for controlling cookies:

Cookie Banner

When you first visit our website, you will see a cookie banner allowing you to accept all cookies, reject optional cookies, or customise your preferences. Your choice is stored for 12 months.

Cookie Settings

You can change your cookie preferences at any time by clicking the "Cookie Settings" button in our cookie banner or footer. This allows you to enable or disable analytics and marketing cookies while keeping essential cookies active.

Browser Settings

Most web browsers allow you to control cookies through their settings. You can typically:

  • View and delete existing cookies
  • Block all cookies
  • Block third-party cookies
  • Clear cookies when you close your browser
  • Receive notifications when cookies are set

Please note that blocking all cookies may impact your ability to use certain features of our website.

Browser-Specific Instructions

For detailed information about managing cookies in your browser:

Impact of Disabling Cookies

If you choose to disable certain cookies, you may experience the following:

Disabling Essential Cookies

  • Some website features may not function correctly
  • You may need to re-enter information on each visit
  • Your cookie preferences will not be remembered

Disabling Analytics Cookies

  • The website will function normally
  • We will have less information about how to improve the website
  • Your visits will not be counted in our usage statistics

Disabling Marketing Cookies

  • The website will function normally
  • You may see less relevant content
  • We cannot measure the effectiveness of our communications

Other Tracking Technologies

In addition to cookies, we may use other technologies to collect information:

Web Beacons

Small transparent images embedded in web pages or emails that track whether content has been accessed or viewed. We use these to understand email engagement and website usage.

Local Storage

A method of storing data locally in your browser to improve website performance and remember your preferences. Unlike cookies, local storage data does not expire automatically.

Session Storage

Similar to local storage but clears when you close your browser. We use this for temporary data needed during your browsing session.

Updates to This Policy

We may update this Cookies Policy periodically to reflect changes in our practices, technologies, or legal requirements. When we make significant changes, we will update the "Last updated" date at the top of this page.

We encourage you to review this policy regularly to stay informed about how we use cookies.

Questions About Cookies

If you have questions about our use of cookies or this policy, please contact us:

Email: [email protected]
Post: lumen-cry Limited, 42 Riverside Gardens, Norwich, Norfolk, NR1 3QH, United Kingdom

Your Privacy Rights

Cookie data may constitute personal information under GDPR. For information about your privacy rights and how we protect your personal data, please see our Privacy Policy and GDPR Information pages.